Customer Experience, Security, and Privacy Collide in Illinois

The Illinois Supreme Court just handed down a ruling on customer privacy (see this article) that at first blush seems like an obvious win for customers like you and me.…

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A simple solution to Amazon's facial recognition fiasco

The lead article in The Business section of the New York Times on Friday, "Unmasking a Problem: Amazon's technology that analyzes faces could be biased, a new study suggests.  But…

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Are you doing enough to stay ahead of the velocity of fraud?

Some of the numbers surrounding fraud and identity theft are so big they are numbing. In fact, if you have read the 2018 "Report to the Nations: Global Study on…

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